Shipping Policy

At UOUO Store, we are committed to delivering your order as quickly and safely as possible. We deliver to all governorates in Egypt.

Shipping Fees

• Cairo & Giza: EGP 100
• Other governorates (Alexandria, Delta, Canal cities, 6th of October, Helwan, Qalyubia and more): EGP 120
• Upper Egypt, Red Sea & Sinai: EGP 150

Free shipping is not currently available. The exact shipping fee for your governorate is shown at checkout before you confirm your order.

Order Processing

• Orders are processed within 1 business day after confirmation.
• Orders placed on weekends or official holidays will be processed on the next business day.

Delivery Time

• Cairo & Giza: 2–3 business days
• Other governorates: 3–5 business days

Delivery times are estimates and may vary during peak seasons, public holidays, or due to circumstances beyond our control.

Payment

You can pay cash on delivery or by card at checkout.

Shipping Updates

Once your order has been shipped, our shipping partner will contact you to arrange the delivery.

Delivery Information

Please ensure that the shipping address and phone number provided during checkout are accurate to avoid any delays in delivery.

If you have any questions regarding your shipment, contact us on WhatsApp at +20 101 837 1786 (every day, 10 AM – 10 PM) or by email at uouo.international.hair.tools@gmail.com.